Customer Success Manager

About MealPro

MealPro is a vertically integrated meal delivery startup at the intersection of food and technology. You shouldn’t have to compromise between food that tastes good and food that’s good for your health. MealPro is dedicated to making real food the easy, accessible choice for people who want delicious and healthy meals for specific diet types.
Our eCommerce website allows users to customize their meals for their ideal nutrition goals or allows users to choose from a variety of menus based on diet types. and are delivered to you, ready to eat when you are.
Our chefs create high-quality dishes from scratch using wholesome ingredients. We source seasonal ingredients from local farmers who specialize in all-natural, organic and pesticide-free products. The meals are expertly packed for maximum freshness and delivered to you, ready to eat when you are.

Role Overview

Our Customer Care Representatives are responsible for delivering a high level of courteous and efficient customer service in response to customer enquiries across multiple contact channels. You will be resilience and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.

  • Being the first point of contact for our customers.

  • Providing general support and building engaging relationships on each and every customer call or interaction.

  • Actively offer all HelloFresh products and benefits to our customers on all interactions in line with current demands.

  • Investigating and resolving customer complaints and feedback.

  • Work towards the Customer Care team KPI's and targets set by the management team.

  • Report and document any kinds of issues to the responsible departments.

  • Actively suggest ways to improve internal procedures and processes.

  • Run internal projects.

  • Make every effort to support and positively reflect the HelloFresh brand to others.

  • Being an expert regarding company policies, tools and systems.


  • Ideally prior experiences in Customer Service

  • Demonstrating confidence while using all different channels (Phone, Email, Chat, Facebook Direct Messenger).

  • Strong Customer Service attitude always keeping the customer in mind.

  • Communicate to our customers in a highly positive manner.

  • Reliability, friendliness, listening skills, self-organising skills, Teamplayer.

What we offer

  • The chance to have a serious impact on a newly-built business in an exciting growth phase.

  • A vibrant environment.

  • A guaranteed steep learning curve & boost for your career.

  • Competitive compensation.

  • Range of employee benefits (Health Insurance, Paid Meals, Chance for Career Advancement).