Customer Success Manager

Role Overview

Our Customer Care Representatives are responsible for delivering a high level of courteous and efficient customer service in response to customer enquiries across multiple contact channels. You will be resilience and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.

  • Being the first point of contact for our customers.

  • Providing general support and building engaging relationships on each and every customer call or interaction.

  • Actively offer all HelloFresh products and benefits to our customers on all interactions in line with current demands.

  • Investigating and resolving customer complaints and feedback.

  • Work towards the Customer Care team KPI's and targets set by the management team.

  • Report and document any kinds of issues to the responsible departments.

  • Actively suggest ways to improve internal procedures and processes.

  • Run internal projects.

  • Make every effort to support and positively reflect the HelloFresh brand to others.

  • Being an expert regarding company policies, tools and systems.


  • Ideally prior experiences in Customer Service

  • Demonstrating confidence while using all different channels (Phone, Email, Chat, Facebook Direct Messenger).

  • Strong Customer Service attitude always keeping the customer in mind.

  • Communicate to our customers in a highly positive manner.

  • Reliability, friendliness, listening skills, self-organising skills, Teamplayer.

What we offer

  • The chance to have a serious impact on a newly-built business in an exciting growth phase.

  • A vibrant environment.

  • A guaranteed steep learning curve & boost for your career.

  • Competitive compensation.

  • Range of employee benefits (Health Insurance, Paid Meals, Chance for Career Advancement).