About MealPro
MealPro's mission is to make real food the easy, accessible choice for people who want delicious and healthy meals. With a variety of dishes for different tastes and diet types, and nationwide delivery that ensures maximum freshness, MealPro is dedicated to delivering easy, healthy meals that meet a variety of preferences.
Role Overview
Our Customer Care Representatives are responsible for delivering a high level of courteous and efficient customer service in response to customer enquiries across multiple contact channels. You will be resilience and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.
Being the first point of contact for our customers.
Providing general support and building engaging relationships on each and every customer call or interaction.
Actively offer all MealPro products and benefits to our customers on all interactions in line with current demands.
Investigating and resolving customer complaints and feedback.
Work towards the Customer Care team KPI's and targets set by the management team.
Report and document any kinds of issues to the responsible departments.
Actively suggest ways to improve internal procedures and processes.
Run internal projects.
Make every effort to support and positively reflect the HelloFresh brand to others.
Being an expert regarding company policies, tools and systems.
Qualifications
Prior customer service experience preferred, but not required.
Excellent verbal and written communication skills to effectively communicate with customers.
Able to work in a team and collaborate effectively.
Detail-oriented, with ability to multi-task in a fast-paced environment.
Basic computer proficiency, including Microsoft Office Suite and Google Suite.
Positive attitude and willingness to learn.
What we offer
A vibrant environment.
Complementary meals and fully stocked break room.
Competitive compensation.
Range of employee benefits (Health Insurance, Paid Meals, Chance for Career Advancement).