Customer Service Representative – Entry Level

About MealPro

MealPro's mission is to make real food the easy, accessible choice for people who want delicious and healthy meals. With a variety of dishes for different tastes and diet types, and nationwide delivery that ensures maximum freshness, MealPro is dedicated to delivering easy, healthy meals that meet a variety of preferences.

Role Overview

Our Customer Care Representatives are responsible for delivering a high level of courteous and efficient customer service in response to customer enquiries across multiple contact channels. You will be resilience and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.

  • Being the first point of contact for our customers.

  • Providing general support and building engaging relationships on each and every customer call or interaction.

  • Actively offer all MealPro products and benefits to our customers on all interactions in line with current demands.

  • Investigating and resolving customer complaints and feedback.

  • Work towards the Customer Care team KPI's and targets set by the management team.

  • Report and document any kinds of issues to the responsible departments.

  • Actively suggest ways to improve internal procedures and processes.

  • Run internal projects.

  • Being an expert regarding company policies, tools and systems.


  • Prior customer service experience preferred, but not required.

  • Excellent verbal and written communication skills to effectively communicate with customers.

  • Able to work in a team and collaborate effectively.

  • Detail-oriented, with ability to multi-task in a fast-paced environment.

  • Basic computer proficiency, including Microsoft Office Suite and Google Suite.

  • Positive attitude and willingness to learn.

What we offer

  • A vibrant environment.

  • Complementary meals and fully stocked break room.

  • Competitive compensation.

  • Range of employee benefits (Health Insurance, Paid Meals, Chance for Career Advancement).