Delivery Questions:
Where do you deliver?
MealPro delivers to the United States and parts of Canada (British Columbia).
What is delivery time?
For members on recurring orders delivery is on the day you set in your account. For customers not on recurring orders delivery takes around 1-3 days per the time zone of your address:
US Pacific: We ship and deliver daily.
US East, Mountain, Central: We ship Monday-Tuesday and deliver Wed-Friday.
Canadian British Columbia: We ship and deliver daily.
What is the delivery charge?
Delivery charge depends on your area. For most zip codes in the Pacific and Mountain time zones delivery is ten dollars or lower. To find out your exact delivery charge you can proceed to the checkout page and enter your delivery address in the shipping field. The computer will show you your exact delivery charge.
What if I am not home when my food is delivered?
No worries, your meals have enough coolant so they can stay in the thermal packaging for the day. MealPro leverages weather-watch technology to monitor outside temperatures and uses this information to adjust quantities of coolant used to make sure your meals always arrive in optimal condition.
Can I have the food delivered to my work?
Yes. Just use your work address as your shipping address.
How do I track my delivery?
You will receive email notifications to keep you updated. If you do not see any emails from us please check your junk folder. You can also check the status of your order and your tracking number by logging in to your MealPro account and clicking on the ‘My Orders’ tab.
Can I specify a delivery day?
If you are a member subscriber you can login to your account and set your desired delivery date.
Packaging Questions:
How is my meal box packaged?
Your meals are packaged in a corrugated box with a special thermal liner. The box contains your meals and some dry ice to keep your food cold during transit. All your meals are pre-portioned and pre-cooked and then vacuum sealed to retain freshness.
How are my individual meals packaged?
Your pre-cooked and pre-portioned meals are vacuum sealed in recyclable plastic trays that are moisture resistant and microwave-safe.
Will the packaging fit in my fridge?
Your meal trays are designed to make good use of your fridge space. The meal trays are stackable and are 6.5 inches wide * 8 inches long * 1.3 inches deep. The large tray size is necessary to fit the satiating portions of our meals.
Is the packaging recyclable?
Yes. All meal trays are recyclable. You can also recycle the box your order came in. Learn more on our sustainability and citizenship page.
Storage & Heating Questions:
How do I store my meals?
Store your meals in a fridge or a freezer. If you do not plan to consume your meals within a couple of days, put them in the freezer upon arrival. If you choose to freeze the meals, ideally transfer them to the fridge two days before you are ready to enjoy them.
How long can I store my meals for?
As a general guide, a few days in the fridge and a few weeks in the freezer. This varies slightly by what is in your meal. Each meal has a label with a specific best-by date and how long you can store instructions.
How do I heat my meals?
Remove the protective film from the meal and place your meal in the microwave for 3-5 minutes. You can also heat your meal in the oven. Your meal trays are oven-safe for up to 30 minutes at 300 degrees.
Ingredient Questions:
What ingredients do you use?
We use all natural non-GMO ingredients. Our produce is sourced fresh from growers. The origin of our ingredients changes slightly every year depending on the meteorological condition and harvest but you can refer to the following table as a guide:
Produce origin by season
January – May: Mexico
June – October: California
November – December: Florida
Sourcing from the growers allows us to provide you with fresher ingredients without middle man markups – we pass the savings on to you.
After purveying the freshest ingredients our culinary professionals prepare your meals to optimize nutrient retention. We do not add any refined sugars nor artificial preservatives. We use herb based seasoning as flavor enhancers (e.g. ginger, cumin, turmeric…) to deliver taste while keeping sodium low and increasing the flavor profile of your meals to be more interesting and so much healthier. We are so confident in our quality that we show you the nutrition facts for our meals before you order.
Does the menu rotate?
Recurring Order Questions:
Are recurring orders optional?
Yes. Also, we make it clear that you are opting-in to recurring orders when you do so. There is a section inside of your customer account where you can opt-in to recurring orders. Every order is otherwise a one-time order by default if no preference is specified.
What are the benefits of opting-in to recurring orders?
The benefits of opting-in to recurring orders are: 1) Regimented deliveries to keep your diet on track. 2) Rewards points for every dollar you spend that you can redeem for free meals inside of your MealPro account. Only subscriber members are eligible to receive this rewards perk. 3) Easily pause/delay/pick week of your next meal plan delivery inside of your account.
How do I opt-in to recurring orders?
You can opt-in to recurring orders inside of your account (by default every order is a one time order). Your account is generated when you make your first purchase. You will receive email instructions to login to your account after your first purchase.
How many shipments will I receive?
Your choice. You can have them delivered weekly, every other week, or monthly. Just select your preference inside of your account.
How do I modify or change my recurring orders?
You can make changes inside of your account. Once your first order is placed, you will be emailed login instructions for your account. This will allow you to make changes to your meal plan, billing, and shipping information.
When will I be charged if I am on a recurring plan?
Billing takes place the day the order is received. For example: if you ordered on a Wednesday and were on a 7 day subscription you would be billed every Wednesday. Any changes to the existing plan or the delivery frequency need to be received before your next order is generated.
Account Questions:
How do I get an account login?
Once your first order is placed, you will be emailed login instructions for your account.
Why should I use my account?
Your account shows you your current order with the tracking number once it is shipped, and it links directly to the UPS/FedEX portal for up-to-the-minute tracking status. It also allows you to change the meal selection for your next order, update your address, payment method, and much more.
Payment Questions:
What types of payment do you accept?
We accept Visa, Master Card, and Discover. If you have an international credit card you can contact customer service to receive a PayPal invoice.
How are payment processed?
All your payments are process through Authorize.net. See our accreditation emblem below:
More Questions?
Our friendly customer service team is happy to help.