Where do you deliver?
MealPro delivers to the United States (including major cities of Alaska and Hawaii). MealPro is coming soon to Canada.
What is delivery time?
Around 1-3 days. As soon as you place your order your ingredients are sourced (1 day extra for fresh seafood). The Chefs then cook your meals fresh, blast chill them and immediately send them out for delivery to you.
What is the delivery charge?
We do our best to keep the delivery charge low. To find out your exact delivery charge you can proceed to the checkout page and enter your delivery address in the shipping field. The computer will show you your exact delivery charge.
What if I am not home when my food is delivered?
No worries, your meals have enough coolant that they can stay in the thermal packaging for the day. Your thermal delivery box includes two partitions of dry ice to keep your meals chilled. Also, if your meals travel further we use a larger box with more space for coolant.
Can I have the food delivered to my work?
Yes. Just use your work address as your shipping addres.
How do I track my delivery?
How is my meal box packaged?
Your meas are packaged in a corrugated cardboard box with thermal liner. The box contains your meals and some dry ice to keep your food cold during transit. All your meals are pre-portioned and pre-cooked and then vacuum sealed to retain freshness.
How are my individual meals packaged?
Your pre-cooked and pre-portioned meals are vacuum sealed in recyclable plastic trays that are moisture resistant and microwave-safe.
Will the packaging fit in my fridge?
Yes. Your meal trays are designed to make good use of your fridge space. The meal trays are stackable and are 6.5 inches wide * 8 inches long * 1.2 inches deep. The large tray size is due to our filling portion sized meals, however the vacuum seal and the stackability of the trays make good use of the space to fit in your fridge.
Is the packaging recyclable?
How do I store my meals?
Store your meals in a fridge or a freezer. If you do not plan to consume your meals within a couple of days, put them in the freezer upon arrival. If you choose to freeze the meals, ideally transfer them to the fridge two days before you are ready to enjoy them. Meals are best heated from a thawed state.
How do I heat my meals?
Remove the film and place your meals into the microwave on high for 3-5 minutes if they come from the fridge. If you are heating your meals from the freezer heat your meals in the microwave for 2-3 minutes, stir and repeat until warm. For optimal results heat your meals from a thawed state.
What ingredients do you use?
We use all natural ingredients and prepare food using cooking techniques that optimize nutrient retention. We use organic brown rice and seasonal vegetables. On the protein side the chicken is hormone free and the red meat is of the Niman Ranch brand with wild salmon (seasonal menu item).
Does the menu rotate?
How do I get recurring orders?
You can opt-in to recurring orders inside of your account (by default every order is a one time order). Your account is generated when you make your first purchase.
What are the benefits of getting recurring orders?
The benefit of siging up for recurring orders is that you receive rewards points. For every dollar you spend, you get one rewards point that you can redeem for free meals inside of your MealPro account. Only subscribers are eligible to receive rewards.
How many shipments will I receive?
Your choice. You can have them delivered weekly or monthly. Just select your preference inside of your account.
How do I modify or change my recurring orders?
You can make changes inside of your account. Once your first order is placed, you will be emailed login instructions for your account. This will allow you to make changes to your meal plan, billing, and shipping information.
When will I be charged if I am on a recurring plan?
Billing takes place the day the order is received. For example: (if you ordered on a Wednesday and were on a 7 day subscription you would be billed every Wednesday). Any changes to the existing plan or the delivery frequency need to be received before your next order is generated.
How do I get an account login?
Once your first order is placed, you will be emailed login instructions for your account.
Why should I use my account?
Use your account to view your order history, update your shipping address, and much more.
What types of payment do you accept?
We accept Visa, Master Card, and Discover. If you have an international credit card you can contact customer service to receive a PayPal invoice.
How are payment processed?
All your payments are process through Authorize.net. See our accreditaion emblem below:
Our friendly customer service team is happy to help.