Frequently Asked Questions

Delivery Questions:

We deliver to the United States and parts of Canada through a network of food facilities in the Pacific, Central and Eastern areas of the US.

Around 1-3 days. As soon as you place your order your ingredients are sourced (1 day extra for fresh fish), then the chefs cook your meals fresh, blast chill them and immediately send them out for delivery to you.

No worries, your meals can stay in the thermal packaging until you get home. We include two partitions of dry ice inside your food box to keep your meals chilled. Also, if your meals travel further we use a larger box with more space for coolant.

Yes. Just use your work address as your shipping addres.

Packaging Questions:

Your meas are packaged in a corrugated cardboard box with thermal liner. The box contains your meals and two partitions of dry ice to keep your food cold during transit. All your meals are pre-portioned and pre-cooked and are vacuum sealed to retain freshness.

Your pre-cooked and pre-portioned meals are vacuum sealed in recyclable paper trays that are moisture resistant and microwave-safe.

Yes. Your meal trays are designed to make good use of your fridge space. The meal trays are stackable and are 6.5 inches wide * 8 inches long * 1.2 inches deep. The large tray size is due to our filling portion sized meals, however the vacuum seal and the stackability of the trays make good use of the space to fit in your fridge.

Yes. All meal trays are recyclable. You can also recycle the thermal box your order came in. If your municipality does not recycle you can find a facility near you here.

Storage & Heating Questions:

Store your meals in a fridge or a freezer. If you do not plan to consume your meals within a couple of days, put them in the freezer upon arrival. If you choose to freeze the meals, ideally transfer them to the fridge two days before you are ready to enjoy them. Meals are best heated from a thawed state.

Remove the film and place your meals into the microwave on high for 3-5 minutes, if they come from the fridge. If you are heating your meals from the freezer break up the ice, heat them in the microwave until warm, stirring periodically. For optimal results heat your meals from a thawed state.

Ingredient Questions:

We use all natural ingredients and prepare food using cooking techniques that optimize for nutrient retention. We use organic brown rice and seasonal vegetables. On the protein side the chicken is hormone free and the red meat is of the Niman Ranch brand with wild salmon (seasonal menu item).

Recurring Order Questions:

After you checkout you will see a screen where you can select your recurring order frequency.

The benefit of siging up for recurring orders is that you receive rewards points. For every dollar you spend you get one rewards point that you can redeem for free meals or merchandise by loggin in to your account. Only subscribers are eligible to receive rewards.

Your choice. You can have them delivered weekly or monthly. Just select your preference inside of your account.

You can make changes inside of your account. Once your first order is placed, you will be emailed login instructions for your account. This will allow you to make changes to your meal plan, billing and shipping information.

Billing takes place on Thursday the week before shipping. Any changes to the existing plan or to the delivery frequency need to be received by Thursday 11:00 AM, CST the prior week.

Account Questions:

Once your first order is placed, you will be emailed login instructions for your account.

Use your account to view your order history, update your shipping address, and much more.

Payment Questions:

We accept Visa, Master Card and Discover.

All your payments are process through Authorize.net. See our accreditaion emblem below:

More Questions?

Our friendly customer service team is happy to help.

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