Delivery Questions:
Where do you deliver?
MealPro delivers to all 50 U.S. states, including Alaska and Hawaii, as well as select areas of Canada.
Do you offer local pickup?
Yes. When you enter your address upon checkout, customers in qualifying areas will be given the option to pickup their order.
How long until I receive my order?
Delivery days depend on where you live. Find your state on the map below to see which days we deliver to your area.
Hover over your state — or tap it on mobile — to see which days we deliver to your area.
- Tuesday–Saturday — Northern California and the Reno area of Nevada
- Wednesday–Saturday — Southern California, Las Vegas, Washington, Oregon, Idaho and Arizona
- Thursday–Friday — all other states, including Alaska and Hawaii
Please contact our team directly if you need to request a specific delivery day.
Are these meals fresh?
Meals are prepared fresh, chilled to the food-safe temperature range of 0ºC to 4ºC, and delivered with food-safe coolant to ensure their quality.
How much is shipping?
Your delivery rate is calculated based on your location and order size. After entering your shipping address on our checkout page, delivery will automatically be calculated and added to your order. In qualifying states, orders with 20 meals or more can qualify for free shipping.
What if I my meals are delivered late?
If your order is compromised due to delivery delays, we will provide a complimentary replacement.
Can I have the food delivered to my work?
Yes, you can have your order delivered to a commercial address. Please include your specific office or suite number when applicable. Keep in mind that deliveries may arrive after 5 PM, when many commercial buildings are closed or have restricted access. Choose the delivery address that works best for your schedule and building access.
What if I am not home when my food is delivered?
Do not worry—each order is packaged using a 1.5 inch thick thermal liner and coolant designed to last all day. Also, our weather-monitoring system tracks local conditions and automatically adjusts coolant levels to guarantee optimal delivery temperature regardless of weather.
How do I track my delivery?
If you did not receive a tracking email, you can find your tracking information by logging into your MealPro account and going to the ‘My Orders’ tab. Tracking details become available once your order is ready to ship. Also, please check your spam folder and add ‘[email protected]’ and ‘[email protected]’ to your contacts to ensure you receive future emails from us.
Can I choose my delivery day?
You may specify your delivery day preference in the "Delivery Instructions" field upon checkout, but we are not able to guarantee specific delivery days in all cases.
Packaging Questions:
How is my meal box packaged?
Your meals are securely packed in an insulated corrugated box with a 1.5-inch thermal lining and protective cardboard dividers. To preserve peak freshness, we include gel packs and/or dry ice to maintain the appropriate temperature throughout shipping.
How are my individual meals packaged?
Each pre-cooked, pre-portioned meal is individually vacuum sealed in BPA-free, recyclable plastic trays that are moisture-resistant and safe for both oven and microwave use. Vacuum sealing preserves maximum freshness by locking in natural juices and moisture for optimal quality retention.
Will the packaging fit in my fridge?
Our stackable meal trays maximize your refrigerator and freezer storage efficiency. Each tray measures 6.5" × 8" × 1.3", and a complete 20-meal order takes up approximately the same space as two grocery bags.
Is the packaging recyclable?
Certain components of your order packing are recyclable in most jurisdictions including the cardboard box, cardboard inserts, paper liner, and black food trays. If your order contains styrofoam insulation, those are non-recyclable. The plastic film which seals your meals may be recycled if your recycling program allows for soft plastics. Check your local program to be sure.
How do I opt-in to the reuse program?
Everyone is automatically enrolled. Inside your box, you’ll find a return label—just attach it and send the box back to us.
Storage & Heating Questions:
How do I store my meals?
Store your meals in a refrigerator or a freezer. Each meal has a best-by date on the label. Generally, for meals you intend to eat within four (4) days, you may store them in the refrigerator. You can extend shelf life by up to 6 weeks by freezing your meals.
How long do MealPro meals last?
You can store your meals in the freezer for a few weeks or in the refrigerator for a few days. Each meal has a label with a specific best-by date and storage instructions.
How do I heat my meals?
Puncture the protective film and microwave your meal for 3–5 minutes. Stir and heat again as needed until fully warmed. For oven heating, remove the protective film first. The meal trays are conventional oven-safe for up to 30 minutes at 300°F. Do not use a convection oven or air-fryer with the meal trays, but feel free to transfer the food from the trays to a skillet or other cooking container and heat your meals with whatever your preferred method may be.
Meal & Ingredient Questions:
What ingredients do you use?
We source the finest ingredients from trusted growers around the world to ensure consistent, high-quality meals year-round. Since many crops are seasonal and not always available domestically, we “follow the sun” to obtain peak-fresh produce. When ingredients are in season locally, we source them using refrigerated transport. Additionally, since the U.S. produces limited quantities of salmon and shrimp, we responsibly source those from international suppliers. For more details on our ingredients, please visit our Ingredients page.
How many servings are in each meal?
Each meal’s portion size is listed as cooked weight on its nutrition label. Your ideal serving size may vary based on your individual caloric needs.
Are there more meals to choose from?
Absolutely! As a MealPro returning customer, you will unlock access to hundreds of delicious meals across many popular diet types. Your first order automatically creates your account—then simply log in to your Customer Dashboard to browse and reorder your favorites. Login here to start shopping.
Does the menu rotate?
Ordering Questions:
Can I order fewer meals?
Your delivery area determines which order sizes are available to you. Simply enter your zip code on one of our menu pages to see which order options are available to you. If you need specific accomodations for your order size which arent available, our team can usually help you. Please reach out to us with your needs.
Are recurring orders optional?
Yes. We clearly indicate when you’re opting in to recurring orders. This option is available within your customer account settings. If you don’t select recurring orders, all purchases are processed as one-time orders by default.
What are the benefits of subscribing to recurring orders?
Our subscribers receive exclusive benefits as a token of appreciation for their ongoing loyalty. Only active members earn loyalty points, which can be redeemed for MealPro rewards—including free meals, merchandise, and more—directly through your customer account.
How do I subscribe and opt-in to recurring orders?
You can opt in to recurring orders by logging into your MealPro account and navigating to the 'Recurring Orders' tab, where you can choose your preferred delivery frequency. Your account is automatically created after your first purchase, and you’ll receive email instructions on how to log in.
How many shipments will I receive?
When you place an order, your meals arrive in a single shipment. You maintain full control of how many orders you place and receive. For recurring orders, you may freely change your order frequency and billing dates by navigating to the "Recurring Orders" tab in your customer dashboard.
How do I modify or change my recurring orders?
Log in to your MealPro account to manage your orders. To update your meal selections, go to the 'Meal Preferences' tab. To change your delivery frequency, visit the 'Recurring Orders' tab. Be sure to save your changes to apply the updates.
When will I be charged if I am on a recurring plan?
Billing occurs on the day your order is placed. For example, if you order on a Wednesday and are on a 7-day subscription, you’ll be billed every Wednesday. To make changes to your plan or delivery frequency, please submit them before your next order is processed.
Account Questions:
How do I create an account?
After placing your first order, you will receive an email with login instructions for your MealPro account. If you don’t see it, please check your spam or junk folder. To ensure you receive future communications, add [email protected] to your email whitelist. If you placed your order as a guest but would like an account, contact our team to get started.
Why should I use my account?
Your account provides access to your current and past orders, including tracking details. You can also update your meal selections for upcoming orders, modify your address and payment information, and manage other account preferences.
Payment Questions:
What types of payment do you accept?
We accept Visa, Mastercard, and Discover directly through our secure website. For American Express, international cards, or alternative payment methods, contact our customer service team and we will send you a secure payment link.
How are payments processed?
All your payments are processed through Authorize.net. See our accreditation emblem below:
Are my meals taxable?
No, in most cases, you will not be charged additional taxes on your purchase.
More Questions?
Our support team is committed to providing exceptional service.