Terms of Use PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site and any orders you place on this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright All content in this site, including but not limited to text, graphics or code, is copyrighted as a collective work under the United States and other copyright laws, and is the property of MealPro LLC. The collective work includes works that are licensed to MealPro LLC, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with MealPro LLC or purchasing MealPro LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from different pages of the site solely for your own non-commercial use or to purchase MealPro LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized in writing by MealPro LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks All trademarks, service marks and trade names of MealPro LLC used in the site are trademarks or registered trademarks of MealPro LLC.

Errors and Omissions In the event that the website has an error or an incomplete statement about a MealPro LLC product or otherwise, such as an incorrect price or nutrition fact, MealPro LLC declines any responsibility for the error and/or the omission, and cannot be held accountable. MealPro LLC reserves the right to correct or amend the statement or information at their convenience, and refuse or cancel any orders involving the incorrect information, whether or not the order has been confirmed and the User’s credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, MealPro LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Third-Party Links In order to provide increased value to our visitors, MealPro LLC may link to sites operated by third parties. However, even if the third party is affiliated with MealPro LLC, MealPro LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of MealPro LLC. These linked sites are only for your convenience and therefore you access them at your own risk.

Participation Disclaimer MealPro LLC cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, MealPro LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, MealPro LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to MealPro LLC in its sole discretion.

Warranty Disclaimer This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether expressed or implied. To the fullest extent permissible pursuant to applicable law, MealPro LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. MealPro LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. MealPro LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Notices MealPro LLC may deliver notices to Users by means of e-mail, a general notice on the site, or by any other methods deemed reliable and effective.

Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a MealPro LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organizations, and you will be held accountable for that.

Nutrition Disclaimer This Site is not a substitute for the services of a trained health professional. Although we provide nutritional information for our recipes, the information on this Site is for informational purposes only. No information, services, or materials offered by or through this Site shall be construed as or understood to be medical advice or care. None of the information on this Site shall be used to diagnose or treat any health problem or disease. It is your responsibility to consult with a physician, doctor, or health care provider before taking any product or using any information on this Site. Please discuss any concerns with your physician or registered dietitian.

Use of “cookies” This site uses “cookies”, small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow it) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly.

Information collected While you may visit the Site anonymously, MealPro LLC collects information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, and in other circumstances. Such information includes, but is not limited to (Your name, e-mail address, mailing address, phone number, credit card information or other information. When applicable, information about gift recipients so that we can fulfill your gift purchase.)

Privacy Policy At all times MealPro LLC will make best effort to keep any personal information confidential. We do not under any circumstances share the information of our customers with any other unaffiliated third parties, other than our business partners that assist us to provide you with our products and services, such as shipping companies, etc., unless such disclosure is necessary to (a) comply with a court order or other legal process, (b) protect your rights or our property; or (c) enforce the Legal Statement of this Site. We implement a variety of security measures to maintain the safety of your personal information. Your personal information is maintained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Use of Personal Information We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except as specified in the Privacy Policy. The term “outside parties” does not include MealPro LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Data Breach Exclusion Notwithstanding our Privacy Policy, and while we take best effort to protect your data, we do not warrant that your personally identifiable information cannot be breached by malicious parties or by mistake. You will indemnify, defend, and hold harmless MealPro LLC from any liability resulting from a data breach or any inaccurate credit transaction. If you identify an error in the credit card charges resulting from a transaction with MealPro LLC, it is your responsibility to work with the card provider to correct them.

Opting out You can opt-out, remove or modify information you have provided to us. To modify your e-mail subscriptions, please modify your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Limitation of Liability MealPro LLC shall not be liable for any direct, indirect or consequential damages that result from the use of, or the inability to use, the materials on this site or the consumption of our products, even if MealPro LLC has been advised of the possibility of such damages. The total liability for MealPro LLC from any claim, whether direct, indirect, consequential, or other, can never exceed the value of the transaction that gave rise to it. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Indemnification You agree to indemnify, defend, and hold harmless MealPro LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Governing Law Any disputes arising from use of this site shall be governed by the laws of the State of California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of MealPro LLC products) must be commenced within one (1) week after the claim or cause of action arises. MealPro LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. MealPro LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Terms of Sale Your purchase of products from MealPro LLC is subject to the following Terms and Conditions.

Orders By placing an order or otherwise interacting on the MealPro website, Customers transact with MealPro LLC, a limited liability company formed in the State of California. The meals included in your purchase are as detailed in the transaction notice issued upon your order. Such receipt is presumed conformant to your request unless you issue a written note indicating any discrepancy, within 24 hours of the time of order. Any communication to you is sent to the email address you have specified in your order, you are responsible for checking your spam folder as well in case your system has not recognized our address as a legitimate source of messages.

Products The product being sold is pre-packaged meals, cooked fresh and shipped frozen. The picture of each meal on the website is illustrative but not binding, as the vegetable mix included with each dish may have to be adjusted to reflect ingredient seasonality.

Frozen Condition To be safe to eat, the meals must be frozen when received. Promptly store in freezer to retain long term safety. Do not re-freeze when thawed. Follow re-heat instructions on web site to consume. MealPro takes no responsibility for food quality issues, if storage and reheat instructions are not properly followed.

Typographical Errors In the event that a MealPro LLC product is mistakenly listed at an incorrect price, MealPro LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. MealPro LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, MealPro LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Nutritional Content The nutritional data on the product labels shown on this website is an accurate estimate to the best of our knowledge. MealPro LLC however makes no warranty that this information is accurate or complete. MealPro LLC undertakes to investigate any reported discrepancy on a best effort basis. Variations may occur naturally due to product origin and freshness of ingredients as well as various factors in the food preparation process. The nutritional data on the product labels shown on this website and attached to products delivered is accurate to the best of our knowledge. MealPro LLC however makes no warranty that this information is accurate or complete. MealPro LLC undertakes to investigate any reported discrepancy on a best effort basis.

Allergies Unfortunately, we cannot always modify our ingredients in response to any food allergies or other conditions that you may report to us. Also, while we strive to follow your directions, we cannot guarantee that your meals have not come into contact with the wrong ingredients, no matter how many precautions we take. If in doubt about any consequence to your health from our ingredients or our preparations, please abstain from consuming our meals. You indemnify us from any liability arising from food poisoning, allergic reactions, and related conditions.

Delivery address Customer is responsible to check that their order has the correct “ship-to” address. For deliveries to a business, Customer needs to indicate the name of the business. MealPro LLC takes no responsibility for address errors in the order record. If the carrier delivers to an incorrect address, or if the carrier cannot deliver due to an address error, the order is still considered fulfilled. If MealPro LLC has to manually correct such address, MealPro LLC will charge up to $20 correction fee. If the customer is a subscriber and needs to change his delivery address, he must notify MealPro by email, it is not sufficient to modify the information in the Customer’s account. If the address change is requested after shipment, while the package is in transit, Customer will be responsible for any additional fees charged by the carrier for the re-routing. MealPro LLC will use best effort to immediately notify the carrier, but takes no responsibility for delivery delays that may damage the food.

Payment Payment is upon order, with one of the approved payment methods.

Delivery lead time Any delivery lead time provided by MealPro on their website or otherwise is an estimate and not a commitment. It is triggered by receipt of Customer funds, not by Customer order date. All lead times are intended to be business days. Fridays are not counted as business days for the purpose of delivery lead time calculation.

Delivery issues If a delivery is late or otherwise compromised, Customer must notify MealPro LLC within one week of order date, for best effort remedial action. MealPro is in no way obliged to remediate carrier errors or mishandling of packages. Any complaint or claim brought up more than one week after order date are considered void.

Special delivery If a specific delivery date is requested, MealPro LLC will make a best effort to hit it, but does not commit to. In case the delivery occurs on a different date, MealPro LLC has no liability to the Customer and the order is considered fulfilled. The same applies to special delivery requests, such as calling in advance.

Fulfillment Your order is considered fulfilled as a third party carrier service delivers it to the “ship-to” address specified in your order, even if there is no signature collected. You accept the records of the third party service provider as proof of delivery. Your signature is also valid proof of delivery and receipt. Ownership of product and risk of loss for the delivery transitions to the Customer upon carrier notice of delivery in their system.

Force Majeure MealPro is not responsible for delivery delays and/or loss of product due to strikes, terrorism, natural disasters like floods, hurricanes or other Acts of God. In these cases, MealPro has fulfilled your order upon shipment from our facility.

Shipment Notification The MealPro system automatically sends a shipping notification to the Customer, with carrier tracking number. The Customer is responsible to ensure that his own email system correctly processes the MealPro notification and does not discard it as spam. If the Customer does not receive such shipping notification from MealPro, he is responsible to contact MealPro and obtain the relevant information, inclusive of tracking number. Customer hereby agrees that MealPro is always deemed to have sent the shipping notification, except if Customer can prove otherwise. If the meals spoil after delivery because Customer is unaware of the shipment, Customer is not in any way entitled to replacement nor refund. Customer hereby agrees that his email or communication issues in receiving MealPro messages cannot produce a liability for MealPro.

Coupons Customers may redeem one coupon, credit or special offer per order.

Order change and cancellation If MealPro LLC receives a change request from you before shipment, MealPro LLC will make best effort to apply the changes requested. MealPro LLC will issue a new order on the Customer’s behalf, have it fund, then cancel the pre-existing order. Prior to shipping, orders can be cancelled with a 25% restocking charge. After shipping, no change nor cancellation are possible.

Subscriptions MealPro LLC operates on a subscription basis, except if Customer selects the “buy once” option, providing Customers with an automatic reorder after the stated wait period. Any such automatic reorder is subject to the same terms as a self-placed order, terms that a Customer is deemed to have accepted upon his first order for the duration of his subscription. Customers may opt out of such subscription by selecting the appropriate status in the account dashboard. Canceling the subscription does not cancel any unfulfilled reorder already issued or scheduled.

Reward Points You may earn rewards points for your purchases with MealPro LLC, depending on your subscription status and frequency. See applicable terms as detailed in your account page. You can use points in your reward balance towards future purchases at our online store and for applicable rewards gifts. Redeeming to cash is not allowed. Any special arrangements requested by Customers stop the accrual of award points.

Gift Cards Fulfillment requests for gift cards, such as delivery on a certain date or with a special text, are addressed on a best effort basis. The Gift card order is considered complete when the suitable coupon code is generated. Gift cards expire after one year, unless otherwise specified.

Subscription change and cancellation A change in subscription frequency or meal selection applies to future orders only, starting from the next one, provided the change is received by Thursday 11am CST the week prior to shipping. Subscription cancellation is effective starting from the next scheduled shipment, provided it is received by Thursday 11am CST as above. Subscription cancellation determines the immediate loss of any and all rewards points accumulated in your account.

Inactive account cancellation After three months have elapsed from the last order or reorder, the Customer is considered inactive, and his account may be canceled. Such cancellation determines the loss of all reward points earned.

Hazmat notice For certain shipments, MealPro LLC may use uses dry ice, i.e. solid carbon dioxide, to keep their meals frozen during a delivery. Such material is considered hazardous for multiple reasons. It can burn human skin and organs, as well as animals and plants, upon contact, due to its extreme cold temperature, with painful injuries that may take a long time to heal. It continually releases carbon dioxide gas as it sublimates at normal temperatures, without producing any odor nor color. Carbon dioxide is a poisonous gas. If Customer is exposed to the release of such gas, he/she may experience difficulty in breathing up to asphyxiation and other symptoms, including strong headache and racing heartbeat. Customer shall not keep containers with dry ice close to living quarters, especially if they lack appropriate ventilation, particularly if not alert such as during sleeping. The release of carbon dioxide increases pressure in enclosures if not allowed to slowly flow into the external environment. Customer acknowledges that incorrect handling of containers with dry ice may lead to serious consequences including fatalities and hereby holds MealPro LLC and its officers and employees harmless for any accident, injury, or casualty resulting from improper handling or storage of dry ice.

Customer data protection While MealPro will use the strictest diligence to safeguard Customers’ Personally Identifiable Data and payment method information, MealPro shall not be held liable for any data breach due to technology malfunction, malicious hacking, or any other. Customer provides their personal and payment data at their own risk.

Defects and refunds If Customers find a defect in the product received, they have 7 days from date of delivery to report such defect to MealPro LLC in writing by email. MealPro LLC reserves the right to decide whether we will provide you with (A) a refund in an amount equal to the value of the defective portion(s) of a Product or (B) a full refund in an amount equal to the full value of the shipment. Under no circumstance shall MealPro LLC be required to make a partial shipment to compensate for missing or defective products. The full refund option does not apply to orders larger than $100 and we reserve the right to reject any request we deem to be fraudulent. If you refuse delivery of a Product from us we will notify you within a reasonable period of time whether you are entitled to a refund (and, if so, the amount) by phone or e-mail. If we determine that you are entitled to a refund, we will process such refund within 30 days of communicating our decision to you. We typically provide refunds using the same method that you used to pay for your purchase.

Limitation of Liability MealPro LLC is not liable for any issue with their product that is reported more than 7 days after delivery, because such issue may be the result of an incorrect handling or storage of the product by you. MealPro LLC shall not be liable for any direct, indirect or consequential damages that result from the use of, or the inability to use, or the consumption of our products, even if MealPro LLC has been advised of the possibility of such damages. MealPro shall also not be liable for the loss of Customer Personally Identifiable Data, such as credit card number, address, or any other. The total liability for MealPro LLC from any claim, whether direct, indirect, consequential, or other, can never exceed the value of the last transaction that the impacted Customer placed with us.

Indemnification You agree to indemnify, defend, and hold harmless MealPro LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Change of Terms MealPro LLC reserves the right to modify these Terms and Conditions at any time, with or without notice.

Partner/Affiliate Program Pending prior approval by MealPro LLC, a health club is entitled to incentives for all subscriptions that were tracked to their website, for the first year of each individuals subscription, so long as they keep the follow link on their conspicuously on their website. As they remove the link they forego the right to any incentive even for existing subscriptions. The link must be conspicuously carried on one of the main pages of their website. Program participants will indemnify MealPro LLC from any liability arising from the Affiliate Program and are responsible to carry their own insurance policy.

Governing Law Any disputes arising from the sale or consumption of MealPro LLC products shall be governed by the laws of the State of California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of MealPro LLC products) must be commenced within one (1) week after the claim or cause of action arises. MealPro LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. MealPro LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Consent By using our site, you consent to the above.